PRIVACY POLICY

Lawson’s Training Centre Ltd is fully committed to compliance with the EU General Data
Protection Regulations (GDPR), which came in to force on 25th May 2018.
These principles summarise our commitment to protecting your privacy:

  • We only collect and use the personal information we need to provide or improve our
    products and services.
  • You can check whatever information we hold about you.
  • We will keep your personal information safe.
  • We are fair and open about how we use your details.
  • We will never sell your details or share it except in the ways mentioned in this policy
    or unless you ask us.
  • We will let you know if there are important changes that affect your information or
    how we use it.
  • We take responsibility for the information we hold about you.
  • We only keep your information for as long as necessary.

 

Our Details

In this policy, “we”, “us” and “our” refer to Lawson’s Training Centre Ltd.
We are registered in England and Wales, registration number 2523310, registered office
Lawson’s Training Centre Ltd, Whinbank Farm, Distington, Workington, CA14 4QH
which is also our principal place of business.

We are committed to safeguarding the privacy of our customers and website visitors.

What we collect
The Account Data we collect/ process may contain the following;

  • Personal Data – which may include your name, address, accreditation numbers (eg: cpcs
    registration number), date of birth, NI number, telephone number, email address and
    employment details.
  • Service Data – which may include bookings you make with us. The type of service data
    information we process may include course names, course dates, course locations,
    course results, course providers, and any other course related information.
  • Transaction data – which may include purchases of goods and services, that you enter
    into with us through our website, by telephone, by email, or through a third party (such as
    a company or broker).
  • Correspondence data – which may include the communication content and any
    metadata associated with the communication content made using contact forms on our
    website or software provider(s).
  • Enquiry data – information contained in any enquiry you submit to us regarding our
    business or business services.

The source of this personal data is from you, your employer, or a third party (such as a
company or broker) who make a booking with us on your behalf. The legal basis for this
processing is our legitimate interests, namely for the proper administration of our business
and to enter into a contract which enables us to provide you with our services.

The transaction data may be processed for the purpose of supplying the purchased goods
and/or services and to keep proper records of those transactions.
The enquiry data may be processed for the purpose of offering, marketing and selling
relevant services to you.

The account data may be processed for the purpose of operating our business, providing our
services, maintaining backups of our databases, adhering to accreditor rules/regulations,
and communicating with you.

We may process data about your use of our website / social media presence which may
include your IP address, geographical location, browser type and version, operating system,
length of visit, website journey, times of visit and frequency of visits. The source of this
usage data is google analytics and our legal basis for this processing is our legitimate
interests, namely monitoring and improving our website, website content and visitor
experience.

We may process any data identified in this policy where necessary for the defence of legal
claims, whether in court proceedings or in an administrative or out-of-court procedure. The
legal basis for this processing is our legitimate interests, namely the protection and assertion
of our legal rights, your legal rights and the legal rights of others.

We may process any data identified in this policy where necessary for the purpose of
obtaining or maintaining insurance coverage, managing risk, or obtaining professional
advice. The legal basis for this processing is our legitimate interests, namely the proper
protection of our business against risks.

We may process any data identified in this policy where necessary for compliance with a
legal obligation to which we are subject, in order to protect your interests or the interests of
another natural person.

 

Information Sharing
We will never sell your information to third parties.

We may disclose your account data to our awarding bodies, suppliers and/or subcontractors
as reasonably necessary for the purpose of providing you with our services.

We may disclose your account data to any company we use as a supplier of courses we do
not carry out, or to your employer, or a third party (such as a company or broker), who have
been involved in booking you onto a course with us.

We may disclose your account data to our insurers and/or advisors as reasonably necessary
for the purpose of maintaining insurance coverage, managing risk or obtaining professional
advice, whether in court proceedings in an administrative or out-of-court procedure. The
legal basis for this processing is our legitimate interests, namely the protection and assertion
of our legal rights, your legal rights and the legal rights of others.

Financial transactions relating to our products and services may be handled by our payment
service provider. We will share transaction data with our payment service providers only to
the extent necessary for the purposes of processing payments, refunding payments, or
dealing with complaints and/or queries.

We may disclose your personal data where such disclosure is necessary for compliance with
a legal obligation to which we are subject, or to protect your vital interests or the vital
interests of others. We may also disclose your personal data, where necessary, for the
establishment or defence of legal claims, whether in court proceedings or in an
administrative or out-of-court procedure.

 

Service Provider

Bookings and any corresponding data relating to our products and services may be stored
on our CRM cloud software. The provider of this is Bright Office Cloud CRM software, who
are registered in England and Wales, registration number: 06912469, registered office:
BrightOffice Limited, Maple Court Maple View, White Moss Business Park, Skelmersdale,
West Lancashire WN8 9TW.

 

Information Retention
Account data that we process for any purpose shall be retained on our online systems for a
minimum of five years. This data may also be retained as hard copies in securely locked
cabinets for a maximum of six years.

You have the right to confirmation as to whether or not we process your personal data and,
where we do, access to the personal data, together with certain additional information. That
additional information includes details of the purposes of the processing, the categories of
personal data concerned and the recipients of the personal data.

 

Information Requests & Information Deletion
You may exercise any of your rights in relation to your personal data by written notice to us.
Please email: enquries@lawsonstraining.co.uk

We will process all information deletion requests within 30 working days of receiving a
written notice from you. We will delete all your digital account data that we hold on record for
you. Please note that once we have deleted your account data, it cannot be recovered.
Furthermore, any paperwork we hold on record for you which relates to training provided
through an accreditation scheme (eg: CPCS, NPORS, etc) is the intellectual property of that
accreditor and cannot be destroyed without written consent from the accrediting body. In
such circumstances we will forward your request to the relevant accrediting body. You can
obtain up-to-date privacy policies for the accrediting bodies we work with at the end of the
policy.

 

CCTV / Recording Devices
Some of our premises have CCTV and you may be recorded when you visit them. CCTV is
there to help provide integrity, security and to protect both you and our staff and
infrastructure. CCTV will only be viewed when necessary (e.g. to detect or prevent crime)
and footage is only stored temporarily. Unless it is flagged for review CCTV will be recorded
over.

Some awarding bodies will require audio recordings, these will we stored securely in line
with their policies.

 

Awarding Bodies and Suppliers
These suppliers’ use of your personal data may be subject to their own privacy policies,
which are available on their websites, and which we suggest you familiarise yourself with in
the relevant circumstances.
CITB: https://www.citb.co.uk/utility-links/privacy-policy-cookies/

NPORS: http://npors.com/wp-content/uploads/2018/03/NPORS%C2%AE-Privacy-Policy.pdf

NOCN: https://www.nocn.org.uk/privacy/

PASMA: https://pasma.co.uk/privacy-policy/

IPAF: www.ipaf.org/privacy

New Start 2001: https://www.newstart2001.co.uk/

Area North: https://areanorth.co.uk/privacy-cookie-policy/

SP people: https://www.sptraininguk.com/wp-content/uploads/2018/05/SP-Training-Privacy-Policy.pdf

Happy Holidays!

Please see below for our opening times over the Christmas period.

17th – 20th Dec: Normal working hours

21st Dec: 8am – 12pm

22nd Dec – 6th Jan: CLOSED

7th Jan – Onwards: Normal working hours